The role of the Customer Success Manager - Federal is to act as an advocate for our customers. You will oversee a portfolio of customers to help them achieve business outcomes and foster greater adoption and usage of the ServiceNow products they have purchased through prescriptive guidance. With more than 7,400+ customers, we serve approximately 80% of the Fortune 500, and we're proud to be one of FORTUNE's 100 Best Companies to Work For and World's Most Admired Companies 2022.. 3,032 Customer Success Manager jobs available in Stevens Road on Indeed.com. Celebrating Black History Month with Employees' Artifacts. Your input helps Glassdoor refine our pay estimates over time. Senior Customer Success Manager - Federal. + Advocacy - Understanding of and focus on the customer's ServiceNow platform and application goals + Management - High-level oversight/escalation point for the customer's ServiceNow Case, Problem, and Change records + Coordination - Facilitation of major changes and activities within the customer's ServiceNow instances Possess the ability to deliver business value by aligning ServiceNow solutions to address the customer's short and long-term support needs. Cash Bonus, Stock Bonus, Profit Sharing, Commission Sharing, Tips have not been reported for this role. We still encourage you to apply! Customer Success Managers make $93,820 per year on average, or $45.11 per hour, in the United States. Whatever you do, start learning here. 11d ago 4.7 Customer Success Manager - Federal Servicenow Customer Success Manager Job in Vienna, VA At ServiceNow, our technology makes the world work for everyone, and our people make it possible. Use pre-built templates to let the entire organization know about the power and potential of ServiceNow. Remote employees are required to workwithin their state, province, region, or country of employment. The starting pay for a Customer Success Manager at ServiceNow is $61,000 per year, or $29 an hour. Our continued success depends on it! CA. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Customer Success Manager job at ServiceNow . Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. The "Most Likely Range" represents values that exist within the 25th and 75th percentile of all pay data available for this role. Customer Success and Satisfaction Manager, Sr. Front-End Engineer, UX Platform - Foundation, Customer Success Manager, Federal in ServiceNow, You will own the engagement and drive towards business outcomes for customers in your portfolio, Coordination of meetings & action items and overall management of the customer, Ensure that the deliverables are being met against the timeline and engaging of the right resources at the right time, Identify key criteria for assisting your customers by leveraging playbooks, Evangelize ServiceNow customer success stories and processes, You will ensure that customers derive the maximum value from their ServiceNow investment and utilize their licenses, Collaborate with ServiceNow stakeholder teams to ensure product adoption, growth attainment and increased footprint, Ensure any red accounts are resolved quickly, leveraging resources from across the company ecosystem as needed, Will have no more than 5 Accounts each supporting our Advanced Impact Package customers, 5 years, ideally in a consultative, strategic and analytical customer-facing role, Creative, high energy, entrepreneurial self-starter comfortable running initiatives and program independently within a start-up paced environment, Drive complex issues through analysis and resolution, Thrive in working collaboratively and cross-functionally, Excellent written and verbal communication skills, ServiceNow accreditations or certifications a plus. With more than 7,400+ customers, we serve approximately 80% of the Fortune 500, and we're proud to be one of FORTUNE's 100 Best Companies to Work For and World's Most Admired Companies 2022.. Job Function Administrative Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. , See the high-level diagrams of product and platform capabilities that support your business needs. The ability to understand their customer needs quickly. Based on 2 salaries posted anonymously by ServiceNow Customer Success Manager employees in Redruth, England. Identify the best approach for your unique Now Platform implementation. At ServiceNow, our technology makes the world work for everyone, and our people make it possible. Spread the word of ServiceNow customer success stories and processes In order to be successful in this role, we need someone who has: Support Account Managers are post-sales resources who serve as single points of contact into ServiceNow's Support organization. ServiceNow is seeking a proactive, passionate Product Manager, Sales Analytics to join the Data & Analytics team within the Digital Technology organization. All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. + Support the continuing implementation of the ServiceNow Sales Methodology by delivering virtual and in person classroom training as well as providing opportunity/account reviews and coaching, Sales Program Manager Job, Remote or San Diego, CA, At ServiceNow, our technology makes the world work for everyone, and our people make it possible. Based on 13745 salaries posted anonymously by ServiceNow Customer Success Manager employees in Market Drayton. Based on 13745 salaries posted anonymously by ServiceNow Customer Success Manager employees in Cannock. Work personas are categories that are assigned to employees depending on the nature of their work. Sign in to create your job alert for Customer Success Manager jobs in United States. You can apply for Customer Success Manager at ServiceNow in 2 simple steps- 1. Click the link in the email we sent to to verify your email address and activate your job alert. Based on 2 salaries posted anonymously by ServiceNow Customer Success Manager employees in Filton, England. We Do you want to receive a free, professional resume evaluation from TopResume? $140,000.00, $125,000.00 Manager, Customer Success Management - APJ Dec 2021 - Present1 year 4 months Sydney, New South Wales, Australia Sr. The salary starts at 79,694 per year and goes up to 245,274 per year for the highest level of seniority. Get a free, personalized salary estimate based on today's job market. ServiceNow's Customer Success Center is a one-stop-shop that gives Ryan the resources he needs to learn about their capabilities. Research salary, company info, career paths, and top skills for Customer Success Manager, Federal - Office Location. A successful partnership ensures the client achieves their desired goals and understands how to partner with CGS for an effective and value add relationship. Get Started Get Playbook Success Workbook Build a successful implementation plan Identify the best approach for your unique Now Platform implementation. As an integral member of ServiceNow's Global Sales Enablement team, the Sales Enablement Manager - sales coaching programs is responsible for developing and delivering coaching and enablement programs for salespeople across the entire sales journey. A CGS Customer Success Manager's objectives focus on client growth and retention. .css-jiegi{font-size:15px;line-height:24px;color:#505863;font-weight:700;}How accurate does 31,808 - 34,044 look to you? A flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office and will work from their assigned workplace location roughly 3 days/week or less (generally around 40-60% of the work week). Receive alerts for other Customer Success Manager, Federal job openings, Salary.com Estimation for Customer Success Manager, Federal in Vienna, VA. Click the checkbox next to the jobs that you are interested in. UT. This estimate is based upon 1 ServiceNow Customer Success Manager salary report (s) provided by employees or estimated based upon statistical methods. The role of the Associate Customer Success Manager is to act as an advocate for our customers. The total cash compensation, which includes bonus, and annual incentives, can vary anywhere from $148,865 to $199,523 with the average total cash compensation of $168,606. With more than 7,400+ customers, we serve approximately 80% of the Fortune 500, and we're proud to be one of FORTUNE's 100 Best Companies to Work For and World's Most Admired Companies 2022.. $220,400.00. With more than 7,400+ customers, we serve approximately 80% of the Fortune 500, and we're proud to be one of FORTUNE's 100 Best Companies to Work For and World's Most Admired Companies 2022.. With more than 7,400+ customers, we serve approximately 80% of the Fortune 500, and we're proud to be one of FORTUNE's 100 Best Companies to Work For and World's Most Admired Companies 2022. Please Note: Fraudulent job postings/job scams are increasingly common. Able Jobs. , This Account Management job in Sales & Business Development is in Dublin, CA 94568. Our team helps preparing for upgrades, planning major changes, and helps customers effectively manage their ServiceNow platform. Size: 10,000+ employees Industry: Engineering, Software, Technology View Company Profile Company Description Dive in to the best resources for how you use ServiceNow. You will bring ServiceNow's best practices, innovations, and capabilities to help customers achieve their goals. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Bring your organization's vision and execution together seamlessly by following our proven methodology. For sick leaves, you are supposed to submit a doctor's note., 50% of 6% match. Servicenow manager. Launch your skills and platform knowledge with these role-based resources that ServiceNow experts recommend, including courses, certifications, and leading practices for: Get specific instructions and leading practices from our most successful customers. Courses and certifications (Now Learning), Implementation leading practices (Now Create). Co-ordination & Communication with senior leadership both inside ServiceNow and our Customers - this role will often be pulled into high-profile escalations or major infrastructure events and will be responsible for keeping C-level executives updated on progress and outcomes Build relationships and partner with BU's within ServiceNow to ensure proper touchpoints and processes are in place so that we can quickly respond to the most serious customer situations, Customer Service Executive ServiceNow Jobs, Information Technology Project Manager ServiceNow Jobs, Principal Research Scientist ServiceNow Jobs, Principal Software Engineer ServiceNow Jobs, Product Manager Internship ServiceNow Jobs, Senior Quality Assurance Engineer ServiceNow Jobs, Senior Solutions Consultant ServiceNow Jobs. All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. . Clayton - Savannah Total Openings. Supporting customer success managers in defining solutions, scoping refining the client's vision into activities and estimates Identifying opportunities and influencing clients to adopt Enable. Not Disclosed. Get started with your Free Employer Profile, Sr Inbound Product Manager (Risk & Compliance), The Ultimate Job Interview Preparation Guide. The Customer Success Associate will be surrounded by sales veterans and participate in hands-on sales training with the opportunity for advancement. Customer success managers are focused on earning customer loyalty. They work to understand a customer's needs and build relationships with key stakeholders to ensure they earn trusted advisor status over time. Investing in ServiceNow training and certification is part of BDs broader commitment to the Now Value methodology for championing business value. ServiceNow is hiring a Customer Success Manager, with an estimated salary of $80,000. YOU have to pay out of pocket fees to maintain your 401k account., At ServiceNow, our technology makes the world work, and our people make it possible. If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] assistance. The average salary for a Customer Success Manager is 44,618 per year in United Kingdom, which is 35% higher than the average ServiceNow salary of 33,000 per year for this job. Duties ZipRecruiter ATS Jobs for ZipSearch/ZipAlerts - 32 days ago, Henry Schein One - American Fork If you want to compare the customer success managers salaries between ServiceNow and some similar companies, being employed by a company such as VMware or Juniper Networks would be a smart choice, as they are the highest-paying companies in this field. Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow. ServiceNow is currently seeking a Senior Manager of Escalation Management. The role of the Associate Customer Success Manager is to act as an advocate for our customers. Customer Success Group. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. , 5. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. With more than 7,400 customers, we serve approximately 80% of the Fortune 500, and we're on the 2021 list of FORTUNE World's Most Admired Companies. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Associate Customer Success Manager ServiceNow Sep 2022 - Present7 months Dublin, County Dublin, Ireland Act as the main point of contact for customers within the ServiceNow Impact. 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2022-07-08T15:03:45+08:007月 8, 2022|