paypal case closed but no refund

There is a lot of confusion from people in regards to eBay and PayPal disputes. Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. Separately, I contacted PayPal on your behalf. Unlike other free checking accounts, this checking account, or "Spending Account," requires no minimum balance. This is how you can do that: Log into your PayPal account. The Case Report is designed for merchants (you) that process large payment volumes best handled through programmatic interfaces. 1999-2023 PayPal, Inc. All rights reserved. All you need is an email address. A review of your paper trail between you and PayPal raised a few red flags. I used my bank account for the purchase and not a credit card ( wish I had so I could do a charge back). A review of your . Refund case closed and decided in my favor but sti Refund case closed and decided in my favor but still no refund. Then if you won the dispute, paypal would issue a refund under their buyer protection policy. He did a nice job on the interior windows. I filed a complaint with paypal after ordering items in July. I have few questions about paypal credit, because its a bit confusing just in case: by 5k$ i mean 5000$. Chime is an online-only financial technology company that partners with two banks to offer checking and savings accounts. In order for us to reduce the likleyhood of this happening, any time a dispute is opened on PayPal and eBay, we would close the PayPal dispute and advise the customer to follow up with the dispute through their eBay account. No goods or refund after my case was closed :(. Chargeback: Buyer contacts their card issuer and requests a refund. 1999-2023 PayPal, Inc. All rights reserved. It all depends on your payment method. No explanation, no bill, nothing. I opened a dispute on PayPal, reporting an unauthorized transaction. I then called paypal and told them i was seeking a solution either via Paypal or the bank, so because i mentioned i called the bank (no case opened yet) paypal immediately claimed the bank was blocking them from refunding me the money., i asked the bank how long they would take to refund me and after they looked at the documents they said 45 days!, i was like no way..so they assured me they where not blocking anything in emails which i shared with paypal later., regardless, paypal after confirmed i returned the item they told me i had to wait up to 75 days for a refund! It has enormous loopholes that allow PayPal to deny otherwise legitimate claims, which is exactly what happened to you. Additional non-returnable items: NO_PREFERENCE. The process is the same on both PayPal's website and the mobile app. I shipped the item back to him, but while I was entering the tracking number into the case details, the page showed up as case closed. . Cookie Notice You need that kind of documentation to prove that these were not legitimate charges. did you receive your refund yet? Privacy Policy. By browsing this website, you consent to the use of cookies. however the customer support person . PayPal claims it thoroughly reviewed your claim for unauthorized account use. Naturally, the fastest option is paying directly with your PayPal account's balance, in which case the refund immediately gets transferred into your account. Hopefully, that would have generated a response from a real person. Were sorry for any problems you may have experienced with the transaction(s).. They have stopped responding to me on twitter so currently on here again waiting for a response. I just fear I wont get my 2 grand back. The PayPal Purchase Protection agreement heres is a vaguely worded promise to protect you from fraudulent purchases. Find Transaction for Refund. This content may be old or outdated. Below ar 1999-2023 PayPal, Inc. All rights reserved. west pointe townhomes. When I spoke to the second agent he said, CASE CLOSED, you have to open a new case in 9 days if you want your money back. The payment went to a person to whom you had never sent money. Was this ever solved? Use the seller's email you find there to send a refund request to the merchant. I tried explaing this when filing a claim but all I got back was that I broke the rules or something . Dispute management involves helping buyers and sellers arrive at a solution for a dispute that all parties agree with. We've noted the account changes you reported with this case.". Visit our fine dining destination today. For these charges, Synchrony Bank has a fee reimbursement policy: It will refund ATM fees in the U. Case Report Specification. What happens if the seller has no funds to issue r What happens if the seller has no funds to issue refund. CLAIM CLOSED AFTER 5 DAYS BUT NO REFUND .HOW CAN THIS BE? my son then looked at the item on ebay and rang me to say it looks like a fraudulent listing. So an item not received case that I had opened was closed in my favour on April 25. Your case was resolved in hours and on Christmas Day. Can I Request a Refund Via. You could have appealed this to someone higher up at PayPal. You can check the status of your case at any time in your Resolution Center. I cant open new dispute refund from usenet.nl I signed up for trial on usenet.nl for 14 days but the the service is an scam. Twice weekly, The Post newspaper delivers information on businesses and services to our readers all over the county. The case was closed in your favor?! Buyers files disputes/claims directly through PayPal (Resolution Center or phone call) Dispute phase: The buyer and the seller can come to a resolution without PayPal's involvement . Choose the dispute you wish to appeal and click on 'Appeal Button.'. As of May 12th I have still not received a refund or any signs of a refund. if she cant come up with the money,Paypal will have to honor its buyer protection since you won the case and then go after her. The refund were done through Paypal as well. If you file a dispute with Paypal - and then escalate it to a claim, as Paypal encourages you to do - there is only one situation in which Paypal won't then immediately dismiss your claim, making it a win for a non-compliant, non-responsive, or just plain sleazy seller. You are viewing the PayPal Community Archives. The item was tracked as far as the city but then nothing else. so i rang ebay urgently within 10 mins of purchase and asked them to cancel the purchase and refund. "Case Closed," it says. Contact him at elliott.org/help or [email protected]. To which he basically said, thanks for calling and put the phone down . Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. Our staff is dedicated to provide over the top service, fresh ideas and exciting new ways to market business. Reddit and its partners use cookies and similar technologies to provide you with a better experience. In this case, you may find the gas station puts a hold on your funds to the value of $125. 2) Significantly Not As Described (SNAD): The customer states the . I then saw on my PayPal account transactions a refund for $1975 pending until the 14th. The Post is a member of several local Chamber of Commerce, and its staff volunteers at numerous events throughout Galveston County. This will show you the details of the transaction like below. as soon as you open a case,PAYPAL/ebay will withhold the amount from her paypal account,but often seller does not have much money in her PAYPAL account,so Paypal will give her days to transfer fund into her Paypal account to refund you. Login to your PayPal account and go to the "Activity" tab. I then opened a dispute with PayPal, to which the seller never replied so the case was closed in my favor. Here's how: Log in to your PayPal account. Hi All, I bought an iPhone for 450.00, the seller and I agreed shipping but the seller did not ship the item, he then sent a refund via an invalid e check on PayPal. Cookie Notice thank you. Docs Current Last updated: October 12th 2021, @ 6:58:00 pm. how long did it end up taking to get your money back. You've already filed a case for this transaction. Ive lost $900 and PayPal is not supporting me. I have exctly the same problem , case closed after one day , the message i got was i did not reply within 30 days , what?, i purchased an item from ebay the previous day?, then the seller closed his account , ebay sent me a message that the sellers account had been compromised and that i should go through the resolution center to get my money back , so i did this and they closed the claim within 1 day say that i had not replied in the 3o day limit , unbelievable , so no money back and no item , paypal also closed the claim stating not enough evidence , its disgusting and fraudulent , it seems small claims court is my only option as i have tried to phone both ebay and paypal and one just blames the other , very clever! Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. A week later, PayPal refunded your $303 without offering an explanation. Now I'm not only our for the 34.99 of the original purchase but an extra 18.55 as Paypal instructed me to return the product although the seller didn't want it back. We also work to collect the necessary information and to confirm whether unauthorized activity took place, it told you. Yes . In this case, the buyer is claiming they ordered and paid for an item but didn't receive it. Our experienced journalists want to glorify God in what we do. Select . It was on ebay Germany. Hi, I have very similar problem but at this time I am seller. Of course, you should not be liable for a transaction you never made. A step-by-step guide to the PayPal refund policy. mercy doctors near strasbourg. If by card, the funds will go back on the card and will take anywhere from a week to 30 days. Email him at [email protected] or get help with any consumer problem by contacting him at http://www.elliott.org/help. Instead, it looks like you received an automated email that suggested no human eyes ever had a chance to review your complaint. Click the "Appeal" button next to the case you want to appeal. This cla The Post Newspaper. Clearance dates for refunds are estimates, hopefully may clear on monday? I had to raise a dispute in the Resolution Centre after I received faulty goods and the seller was ignoring me. From my point of view if buyer or seller cannot process dispute which was opened by them self'sshould not effect other party which was communicatedand do everything to solve issue. You'll need to contact the recipient and request a refund. In August I opened a dispute (which the seller tried to fight) and she eventually gave up, called PayPal and said to issue the refund. Does it matter if the case is already closed? within 10 days. Re: Account hacked and closed. How can I appeal PayPals decision on my case? This means that PayPal will step in to review the case and decide whether a refund should be paid. Weve noted the account changes you reported with this case., The follow-up emails are no more encouraging, and no less automated: Weve reviewed the transaction(s) and are denying your claim(s). But when i ordered one for myself directly from SMARTER it arrived totally different, wrong HD size, etc, within a day i demanded a refund, they agreed, gave me the shipping label but as soon as i sent it i received another phone again, when i asked them about it thy said they rushed a replacementbut i refused and demanded they take this one back as wellit also had issues with the battery!, they again provided a label and i sent it back.. During this process Smarter called me and tried to convince me to try another phone, it was at this point that i decided to raise a paypal case and also contact my bank to know if they could get involved as the laws of returning an item even if i did not like it is 14 days., assuming the 14 day law was on my side all this would be over with fasterun fortunately it turned out to be a long story like yours.. After waiting ten days i got a call from SMARTER claiming that they will refund me only if i close the paypal case. Is it OK if we also use cookies to show you personalized ads? This way, we make sure your chances of being fully refunded are high. Saleh Tavassoli, Berlin. First, go to PayPal's Resolution Center. Paypal have now closed the case and I . This content may be old or outdated. GrubHub's customer care team handles cancelled orders on a case-by-case basis, factoring in when the order was place and confirmed, the stated reason, and the customer's order history. PayPals rejections were quick and almost automatic, listing no specific reason for the rejection. Nwver talked tonthe guy, never seen the guy and he never even came close to my home. Christopher Elliott is the chief advocacy officer of Elliott Advocacy, a nonprofit organization that helps consumers resolve their problems. I used my bank account for the purchase and not a credit card ( wish I had so I could do a charge back). I have to say that I have not received the item, but the case is closed due to an unauthorized transaction. The return was being sent from the UK to Israel. It conducted an in-depth review of many factors and transaction details. PayPal Lied About Their $2,500 "Fine" For Spreading "Misinformation". Something needs done as i am obviously not the only person. That seems a little suspicious. Privacy Policy. No, you do not always have to return the item if the seller does not bother to respond to a dispute. If you purchased your item on eBay, you may be able to file a claim with eBay by going to theeBay Resolution Center. I called PayPal customer service agent, after reviewing some of the details, customer service agentopened a dispute "for an item not received". Christopher Elliott is the chief advocacy officer for Elliott Advocacy. As of May 12th I have still not received a refund or any signs of a refund. I do not believe PayPal really investigated my claim. To contact Grubhub for a refund, you can email them at [email protected] or call them at 1-855-430-4287. . We would not just close a dispute without having a reason for closing the case. Click View next to the dispute you want to close. PayPal should have worked with you to find out who compromised your account and quickly issued a refund. Visit the Resolution Center to view the status of your case. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. However if you can't resolve things and you do not receive a refund then you must escalate to a claim as only when its a claim do paypal get involved. It's the certainty. tips on managing and growing your business. Emailed to paypal now couple times but all I get back is automatic emails which are not any good to me as not explain to my current problem. This decision was made because this transaction was not unauthorized. Reddit and its partners use cookies and similar technologies to provide you with a better experience. PRESTO refunds are sent using Interac e-Transfer or direct deposit. Leave the Archive. You can get real-time answers to any consumer question on his forum, elliott.org/forum, or by emailing him at [email protected]. Having the same issue. So Im totally confused, no clue what to do next or what's happened to my $500. Your source for tips on managing and growing your business with PayPal. Over 70,000 weekly readers learn about local concerns, area sports, charity events, legal notices and entertainment in their community. Click Close this dispute. I am fully aware that if I close this case I will lose my guarantee for a refund and I find this request from the seller a little suspiciuos. I was told by a rather, rushed sounding agent that, I have wait 10 days to open a case.I pointed out . Case: Hard Case FAIR - The item is in a well-used condition it may have light scratches or wear and need cleaning. hi. Request a Paypal refund correctly and get your money back FAST! . Locally owned and operated in Texas City, Galveston County, Texas. Because there is no buyers protection option available if you transfer money as a friend. The best advice I can give you is to call eBay directly on 0800 358 6551 in order to determine the exact status of the dispute through your eBay account. For more information, please see our It's important to know that disputes which are not escalated within the 20 days will be . I realise that you have already tried contacting customer services but if the case has been closed and you have still not received a refund, you should try contacting us again and we can investigate it further on your behalf. When you purchase an item then Paypal credit the seller for you, this is so there is no delay in the despatch of . send the compensation demand letter to the merchant directly and include the VISA or Mastercard codes relevant to your case. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. How do I check the status of my dispute or claim. Unfortunately today it still says pending for the refund. For $10 a month, GrubHub+ and Seamless+ will . "After reviewing your case, we found that the reported transactions were not unauthorized and hence couldn't be covered under PayPal Purchase Protection. The best advice I can give you is to call eBay directly on 0800 358 6551 in order to determine the exact status of the . Follow the below instructions to handle PayPal dispute as a seller. So I bought an iPhone from Australia . The seller never shipped it. Example, i would call PP to ask about the case and be told the bank was blocking it, after dozens of emails and calls i was then told the case was in my favor and i should see the refund appear in my bank within a few days, more days past NOTHING, i call back and be told i was misinformed and that i should contact my bank!, i went back and forth 7 times in the last 40 days with this BS, i told them i had recorded the calls where they told me i was been refunded then another person could claim the person i spoke to was new, young and one time she called the agent a intern to literally assert that they all made mistakes and instead blame my bank for blocking the refund..how ever the bank says it is paypal! I dont recognize the recipients. What was happening when the eBay disputes process was introduced was that some customers were receiving a refund from both PayPal and eBay. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Reddit and its partners use cookies and similar technologies to provide you with a better experience. It is not what they offer. Answer (1 of 37): No. Once a case is closed, it can't be reopened or escalated to a claim. Contrary to what the company said, its decision isnt final. Tomorrow makes day 7 (day 6 for bank days) whenever I pay for something its within 2 days PayPal takes the money out of my account, thats why I fear she may have done something like that. On the Summary page, click on the transaction you want to cancel. In case history it says, closed by PayPal . Paypal have now closed the case and I have received an email stating that I have reported that the claim has been amicably settled. And on case details it says .."The case was closed in your favor!" But no refund, no email no nothing from Paypal. Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. .css-geb0bj-screenReader{position:absolute;clip:rect(1px, 1px, 1px, 1px);padding:0;border:0;width:1px;height:1px;overflow:hidden;}loading. Find the transaction for the payment that you want to raise a dispute for refund and click on it. I then saw on my PayPal account transactions a refund for $1975 pending until the 14th. Q: I recently received seven fraudulent transactions on my PayPal account. If you don't need your PRESTO card anymore, you can get a refund of the balance by returning your card. To which I got a very simple and confused "Yes I know. If paid with PayPal balance it should be instant or is bank payment, it may take 3-7 business days and will go back to your PayPal balance. It seems to me that all this has gone too fast. Has anyone else been having a tough time getting a refund lately? It was by card, but I have no email from PayPal saying anything. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. by . How to Respond to a PayPal Dispute. Thats disappointing. I HAVE NEVER MADE SUCH A REPORT! It reversed all the charges. I called PayPal, as I was confused by this, as no refund had been put in my account . All refunds are subject to a 4% processing fee. After I opened the case the seller said she/he will refund my money through paypal but I had to close the case on ebay first because the paypal funds are frozen until I do so. We encourage you to continue working with the seller to see if you can resolve the problem. You are viewing the PayPal Community Archives. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. I called PayPal, as I was confused by this, as no refund had been put in my account . , pillar to post , my advise is small claims court and claim for all your expenses. I opened a claim on August 6th. A: Wow, that was fast. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. The tab will open into a new window with an online . But four hours later, I received an automatic reply saying that they checked the transactions and everything is in order. For more information, please see our The $6 cost to buy the card is non-refundable. Join our impressive list of advertisers and supporters that say they saw it in The Post Newspaper. If you purchased your item on eBay, you may be able to file a claim with eBay by going to the eBay Resolution Center. Claims and disputes life cycle. I was told by a rather, rushed sounding agent that, I have wait 10 days to open a case.I pointed out that their own costumer service agents opened the case, and if that was so why did he not say as much. I tried to call Paypal back but there lined were closed ! more than likely they were the ones who closed the account which could explain why no one at Chime . However at this time such a call may be frutile, though you can keep trying. If that fails then if you funded the payment via a card then contact the card issuer and see if they will chargeback for you. I bought an iPhone for 450.00, the seller and I agreed shipping but the seller did not ship the item, he then sent a refund via an invalid e check on PayPal. No answer from customer for few weeks so we email Paypal to look into this matter, as no any communication from buyer's side. By browsing this website, you consent to the use of cookies. sorry but once a case is closed paypal can not re open it..even if it was them who decided to close it and a error! I want a refund. Q: I recently received an email from PayPal that said Id sent a $303 payment. its fraud stealing however you look at it i am so angry but i wont give up. Leave the Archive. When I spoke to the agent he said, the payment cant be returned to my card. What happens if there is no money in her account to refund me now? When you have an issue with a vendor, your first stop is PayPal's Resolution Center. The seller may issue a refund, and then mark the dispute as closed, or you can mark it as closed if you get to a different mutually agreed resolution. Getting in contact with paypal has been spotty, so far only been able to get what appears to be an automated message on Twitter. If it had, then it would have found the payment was not made from my computer, and, most likely, not from within my country. PayPal will investigate and if there is proof that the items were received or the buyer made the purchase, then the seller will be on the winning side when the claims come knocking. Then follow the instructions below: Click "All Closed Cases" from the "View" drop-down menu. Transaction not covered., After reviewing your case, we found that the reported transactions were not unauthorized and hence couldnt be covered under PayPal Purchase Protection. Cookie Notice I immediately reported the transactions to PayPal. If you need to refund a PayPal transaction, you can do so in just a few steps from your "Activity" page: Click "All transactions.". Go to your Resolution Center. The item was tracked as far as the city but then nothing else. I would call that steeling and this is not first time some of my friends had similarissues and they just lost they money and goods. By browsing this website, you consent to the use of cookies. I open a item not received dispute with papal and make a claim. If the seller doesn't respond, the claim will automatically close in the buyer's favor, and a full refund will be issued. From reviewing your account, we have found that the activity on your account does not stand out as unusual or suspicious and no evidence was found that a third party had accessed your account to complete the transaction.. The seller canceled the item after I payed, and has said the PayPal fund had been held could I make a bank transfer . If the seller does respond, PayPal will work to evaluate the information provided and determine the . No exceptions will be accepted. What is the issue? i am having the same problem but i dont know if i should just wait. PayPal should have carefully investigated your claim, and if the facts are as you say, refunded the $303. Of course, you should not be liable for a transaction you never made. However, it took 2 or 3 days to state this claim. Hello, English is not my first language, I found a shop that sells sewing machines when I paid the price I've noticed two odd things, 1- it was a Chinese address not European unlike the website 2- I wasn't directed to the site unlike the usual thing, there was no order or shipping info..etc and wh. To appeal a case decision, navigate to the PayPal website, sign in to your account and click "Resolution Center," located at the top of the screen. When this dispute was closed recently, you should have been sent an email advising exactly why the case was closed. 4,200,536 reviews on ConsumerAffairs are verified. Click on "Report a Problem" to open what the company calls a . In case history it says, closed by PayPal . I contacted PayPal on your behalf. and our You've already filed a case for this transaction. This content may be old or outdated. At least, not in my experience. I then opened a dispute with PayPal, to which the seller never replied so the case was closed in my favor. It is so frustrating not having any communication. PICK UPS: Pick-up customers must make payment 24 hours prior to a pick-up. After PayPal confirms that it'll refund a payment, it may take up to 30 days for the money to reach your account. This seems a very fast response, considering they said it would take up to 10 days to investigate. Christopher Elliotts latest book is How To Be The Worlds Smartest Traveler (National Geographic). Opened in 2003, The Post Newspaper wanted to provide an alternate information source for the local communities covering local news in a positive way and reporting facts to our readers. All of this is made possible by our advertisers, who count on us to deliver their message to our readers.

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